# Internal complaint-handling system 20(6) — DSA — provision context

> Focused context for a single provision (20(6)), curated from overview.legal on 2026-10-06. Canonical: https://overview.legal/laws/dsa/art-20#par-6
> Verify against the official text (EUR-Lex / wetten.overheid.nl) before relying on it.

Part of **Internal complaint-handling system** (DSA, full article: https://overview.legal/laws/dsa/art-20).

## Provision text

### 20(6)

Providers of online platforms shall ensure that the decisions, referred to in paragraph 5, are taken under the supervision of appropriately qualified staff, and not solely on the basis of automated means.


## Cited by (exact-provision citations)

- **Guidelines 3/2025 on the interplay between the DSA and the GDPR** (guidance) — https://overview.legal/posts/51175
- **Guidelines 3/2025 on the interplay between the DSA and the GDPR** §48 (guidance, EDPB) — https://overview.legal/posts/51175

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Generated by overview.legal · https://overview.legal/laws/dsa/art-20#par-6 · 2026-10-06