Enforcement · Spanish Data Protection Authority (aepd) EN LLM context A cited markdown file you can paste into your AI assistant (ChatGPT, Claude, a RAG or project knowledge base) to ground it in this document. Contains: this document’s text, its sections with their topics, and the full text of every law provision it applies. Everything links back to its source on overview.legal — legal information, not advice.

VODAFONE SERVICIOS, S.L.U.: Insufficient legal basis for data processing

€40,000 Fine
VODAFONE SERVICIOS, S.L.U.
SPAIN
Art. 6 GDPR
Personal Data Controllers Telecommunications Processing Agreement Processing Data Controller Supervisory Authorities Law Enforcement
Oct 26, 2021 Source

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Full text

The Spanish DPA (AEPD) has imposed a fine on VODAFONE SERVICIOS, S.L.U.. A data subject filed a complaint with the DPA against the controller. The data subject is a client of the controller. When he checked his bills on the official website 'MY VODAFONE' last December, he found that he had four outstanding bills, but he could not access them. He had also received a number of requests to pay them. He was informed that there was a parallel account at Vodafone with details that partly corresponded to those of him. As it turned out, fraudsters had concluded a mobile phone contract using the personal data of the data subject. However, the personal data had been entered into the company's information systems without any verification that the contract was lawful and had actually been concluded by the data subject. The original fine of EUR 50,000 was reduced to EUR 40,000 due to voluntary payment.

Industry: Media, Telecoms and Broadcasting

Original document at the source www.aepd.es

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