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Vodafone España, SAU: Insufficient legal basis for data processing

The Spanish DPA (AEPD) has imposed a fine on Vodafone España SAU.

€40,000 Fine
Vodafone España, SAU
SPAIN
Art. 6 GDPR
Personal Data Telecommunications Supervisory Authorities Law Enforcement Processing
Nov 15, 2021 Source aepd.es

Full text

The Spanish DPA (AEPD) has imposed a fine on Vodafone España SAU. An individual had filed a complaint with the DPA. The data subject claims to have received text messages from Vodafone in September 2020 informing him that he had debts from services he had ordered from Vodafone. The billing address listed in the text messages corresponded to that of an old house where the data subject had lived with his ex-partner in the past. Vodafone stated that a system error had led to this incident. This resulted in the data subject appearing as the holder of his former partner's customer account. The original fine of EUR 50,000 was reduced to EUR 40,000 due to voluntary payment.

Industry: Media, Telecoms and Broadcasting

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