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BANCO BILBAO VIZCAYA ARGENTARIA, S.A.: Non-compliance with general data processing principles

€70,000 Fine
BANCO BILBAO VIZCAYA ARGENTARIA, S.A.
SPAIN
Art. 5 GDPR Art. 32 GDPR
Personal Data IP Address Processing Agreement Insurance Security Privacy by Design & Default Processing Supervisory Authorities
Oct 31, 2022 Source

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The Spanish DPA has imposed a fine of EUR 70,000 on BANCO BILBAO VIZCAYA ARGENTARIA, S.A.. A customer of the bank had filed a complaint with the DPA. The customer had in the past, in their capacity as an attorney, filed a statement of claim against the bank by their client, also a customer of the bank. The bank had then sent a reply to the client and in it, instead of the professional address of the data subject, the attorney, had inadvertently noted their private address. The DPA firstly found that the bank processed the attorney's personal data in a way that was incompatible with the purposes for which the data were collected (management of their private account). In addition, the DPA found that the unauthorized disclosure of the attorney's personal data occurred due to inadequate technical and organizational measures at the bank.

Industry: Finance, Insurance and Consulting

Original document at the source www.aepd.es

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