# Vodafone España, S.A.U.: Insufficient legal basis for data processing

- Type: Enforcement
- Source: Spanish Data Protection Authority (aepd)
- Date: 2023-03-15
- Original: https://www.enforcementtracker.com/ETid-1695
- Canonical: https://overview.legal/posts/47810
- Topics: Controllers, Telecommunications, Personal Data, Processing Agreement, Processing, Data Controller, Supervisory Authorities, Law Enforcement

## Summary

The Spanish DPA (AEPD) has imposed a fine on Vodafone España, S.A.U. A data subject had filed a complaint against the data controller as unauthorized fraudsters managed to access their Vodafone account and make changes to their contract. During its investigation, the DPA found that Vodafone had carried out the changes without verifying the identity of the person requesting them and determining whether they were actually requested by the data subject. The original fine of EUR 170,000 was reduced

## Full text

The Spanish DPA (AEPD) has imposed a fine on Vodafone España, S.A.U. A data subject had filed a complaint against the data controller as unauthorized fraudsters managed to access their Vodafone account and make changes to their contract. During its investigation, the DPA found that Vodafone had carried out the changes without verifying the identity of the person requesting them and determining whether they were actually requested by the data subject. The original fine of EUR 170,000 was reduced to EUR 136,000 due to voluntary payment and admission of responsibility.

GDPR Articles: Art. 6 GDPR, Art. 32 GDPR
Industry: Media, Telecoms and Broadcasting

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Generated by overview.legal · https://overview.legal/posts/47810 · 2026-08-22