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Enforcement · Spanish Data Protection Authority (aepd) EN LLM context A cited markdown file you can paste into your AI assistant (ChatGPT, Claude, a RAG or project knowledge base) to ground it in this document. Contains: this document’s text, its sections with their topics, and the full text of every law provision it applies. Everything links back to its source on overview.legal — legal information, not advice.

BANCO BILBAO VIZCAYA ARGENTARIA, S.A.: Insufficient technical and organisational measures to ensure information security

The Spanish DPA has fined BANCO BILBAO VIZCAYA ARGENTARIA, S.A.

€800,000 Fine
BANCO BILBAO VIZCAYA ARGENTARIA, S.A.
SPAIN
Art. 25 GDPR Art. 32 GDPR

Full text

The Spanish DPA has fined BANCO BILBAO VIZCAYA ARGENTARIA, S.A. EUR 800,000. A customer had lost her handbag, which also contained her bank card. The individual therefore requested the controller to block all banking products. However, the controller failed to comply, which is why it was then possible for third parties to access the individual's bank products and transfer money under false identities. During its investigation, the DPA found that the controller had failed to implement appropriate technical and organizational measures to prevent such a case and protect personal data.

Industry: Finance, Insurance and Consulting

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