Enforcement · French Data Protection Authority (CNIL) EN LLM context A cited markdown file you can paste into your AI assistant (ChatGPT, Claude, a RAG or project knowledge base) to ground it in this document. Contains: this document’s text, its sections with their topics, and the full text of every law provision it applies. Everything links back to its source on overview.legal — legal information, not advice.
Company: Non-compliance with general data processing principles
The French DPA has imposed a fine on a company operating a call center.
Full text
The French DPA has imposed a fine on a company operating a call center. The controller had systematically recorded all incoming and outgoing calls for training, evaluation and dispute purposes. The CNIL found that such comprehensive recording violated the principle of data minimization and that random and selective recording for training purposes was sufficient.
Industry: Not assigned
How it connects
Related across sources
C-231/22 État belge v Autorité de protection des données In Case C-231/22, the Court of Justice of the European Union interpreted Article 4(7) and Article 5(2) of the GDPR in response to a preliminary reference from the Brussels Court… Third Chamber Jan 11, 2024 Controllers Personal Data Public Authority
C-60/22 UZ v Bundesrepublik Deutschland In Case C-60/22, the CJEU (Fifth Chamber) ruled on a preliminary reference from the Verwaltungsgericht Wiesbaden concerning UZ, a third-country national, and the Bundesrepublik… Fifth Chamber May 4, 2023 Right to Restriction Right to be Forgotten Personal Data
C-422/24 Case C-422/24 - AB Storstockholms Lokaltrafik. A new page has been created with the following information: "" Jan 7, 2026 Personal Data Fairness & Transparency Controllers
C-46/23 Budapest Főváros IV. Kerület Újpest Önkormányzat Polgármesteri Hivatala v Nemzeti Adatvédelmi és Információszabadság Hatóság In a preliminary ruling requested by the Budapest High Court, the Court of Justice interpreted whether Article 58(2)(d) and (g) of the GDPR permits a national supervisory… Fifth Chamber Mar 14, 2024 Right to be Forgotten Personal Data Right to Restriction
HvJ EU 9 januari 2025, C‑394/23 (Mousse) Artikelen: 5(1)(c), 6(1), en 21 AVG Onderwerp : Beginsel van minimale gegevensverwerking Gek genoeg verwijst het HvJ EU zelf niet naar HvJ EU 1 augustus 2022, C‑184/20… HvJ EU 9 januari 2025, C‑394/23 (Mousse). Jan 9, 2025 IP Address Retention Period Identification
C-638/23 Amt der Tiroler Landesregierung v Datenschutzbehörde In Case C-638/23, the Court of Justice interpreted Article 4(7) GDPR in response to a preliminary reference from the Austrian Verwaltungsgerichtshof in proceedings between the Amt… Eighth Chamber Feb 27, 2025 Public Authority Controllers Personal Data