Legal Person: Insufficient legal basis for data processing

The Czech DPA has imposed a fine of EUR 400 on a legal person. Proceedings were initiated following an inspection carried out in response to a complaint. The accused processed and archived personal data for the purpose of offering services via a call centre. However, the data was processed without a valid legal basis. While the data subjects had purportedly given consent verbally over the phone, no evidence of this was available. Additionally, the accused used cookies in breach of the GDPR and engaged an external data processor without having a valid data processing agreement in place.

GDPR Articles: Art. 5 (1) a), e) GDPR, Art. 13 (1) GDPR, Art. 28 (3) GDPR, Art. 30 GDPR
Industry: Not assigned