Enforcement · Croatian Data Protection Authority (azop) EN LLM context A cited markdown file you can paste into your AI assistant (ChatGPT, Claude, a RAG or project knowledge base) to ground it in this document. Contains: this document’s text, its sections with their topics, and the full text of every law provision it applies. Everything links back to its source on overview.legal — legal information, not advice.

Telecommunications company: Insufficient legal basis for data processing

€20,000 Fine
Telecommunications company
CROATIA
Art. 6 GDPR Art. 5 GDPR
Personal Data Accuracy Telecommunications Processing Processing Agreement Supervisory Authorities Law Enforcement
Dec 30, 2025 Source

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The Croatian DPA (azop) has imposed a fine of EUR 20,000 on a telecommunications company. A data subject had filed a complaint with the DPA claiming that the company was still processing their personal data even though they had not been a customer of the company for more than ten years. During its investigation, the DPA found that the company had still been storing the data due to an alleged debt. The debt was no longer outstanding, however, the company had failed to delete the data of the data subject due to a lack of measures to regularly verify that the stored data was up to date and accurate. The DPA concluded that the company had unlawfully processed the data and violated Art. 6 (1) GDPR in relation to Art. 5 (1) d) GDPR.

Industry: Media, Telecoms and Broadcasting

Original document at the source azop.hr

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