# Online stores are generally not allowed to require customers to create an account in many cases.

- Type: News
- Source: Autoriteit Persoonsgegevens
- Date: 2025-12-24
- Canonical: https://overview.legal/posts/52031

## Summary

Online stores are generally not allowed to require customers to create an account before they can make a purchase. This is according to new recommendations from the European Data Protection Board (EDPB). Mandatory accounts have long been a source of numerous complaints to data protection authorities in several EU countries. Therefore, the EDPB clarifies that a mandatory account for an online purchase is usually unnecessary and may violate privacy regulations.

## Full text

Online retailers are generally not allowed to require customers to create an account before they can make a purchase. This is according to new recommendations from the European Data Protection Board (EDPB). Mandatory accounts have long been a source of numerous complaints to data protection authorities in several EU countries. Therefore, the EDPB clarifies that a mandatory account for an online purchase is usually unnecessary and may violate privacy regulations.

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*This content was automatically translated using machine translation. The original version is available in the source language.*

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Generated by overview.legal · https://overview.legal/posts/52031 · 2026-08-22