# GDPR complaint:  Airbnb hosts at the mercy of algorithms

- Type: News
- Source: noyb - European Center for Digital Rights
- Date: 2021-12-22
- Original: https://noyb.eu/en/gdpr-complaint-airbnb-hosts-mercy-algorithms
- Canonical: https://overview.legal/posts/53291
- Topics: Automated Decision-Making, Profiling, Personal Data, Supervisory Authorities

## Summary

GDPR complaint: Airbnb hosts at the mercy of algorithms Today, noyb.eu filed a GDPR complaint against Airbnb. The online market place for vacation rentals downgraded the complainant’s rating as a host, solely through automated decision making. While everyone has the right not to be subject to automated decision-making, Airbnb relies on exactly these practices. By denying the opportunity for the complainant to contest the automated decision and to obtain human intervention, Airbnb acted in clear

## Full text

GDPR complaint: Airbnb hosts at the mercy of algorithms Today, noyb.eu filed a GDPR complaint against Airbnb. The online market place for vacation rentals downgraded the complainant’s rating as a host, solely through automated decision making. While everyone has the right not to be subject to automated decision-making, Airbnb relies on exactly these practices. By denying the opportunity for the complainant to contest the automated decision and to obtain human intervention, Airbnb acted in clear violation of the GDPR. Complaint against Airbnb with the Data Protection Authority of Rheinland-Pfalz (EN) Complaint against Airbnb with the Data Protection Authority of Rheinland-Pfalz (DE) Safeguards against automated decision-making. Automated decision-making (ADM) is a type of processing that is regulated under the GDPR to protect people against unfair decisions taken by automated means, such as algorithms. The rights provided under Article 22(3) GDPR include the right for the data subject t

## Cited law provisions (1)

### GDPR — gdpr-art-22-par-3-en

In the cases referred to in points (a) and (c) of paragraph 2, the data controller shall implement suitable measures to safeguard the data subject's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.

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