Automated Moderation Is Here to Stay

This blog post is part 1 of a 2-part series. The second part sets out recommendations for companies and policymakers.Six years ago—one month into a global pandemic—we argued that the automated moderation processes many platforms were rapidly adopting should be highly transparent, easily appealable, and temporary. We warned that "protocols adopted in times of crisis often persist when the crisis is over." That warning proved prescient. The use of automation and artificial intelligence (AI) to identify, flag, and moderate content has become the new norm—a permanent feature of how platforms govern speech online. In this two part series, we’re take stock of this new norm, and considering what platforms can and should do to ensure that AI serves online expression rather than stifling it. A brief history of automated content moderation From spam filtering and keyword blacklists to the hash-matching technologies used to identify child sexual abuse material and terrorist content, automated tec