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Enforcement · Data Protection Authority of Hamburg EN LLM context A cited markdown file you can paste into your AI assistant (ChatGPT, Claude, a RAG or project knowledge base) to ground it in this document. Contains: this document’s text, its sections with their topics, and the full text of every law provision it applies. Everything links back to its source on overview.legal — legal information, not advice.

Hamburger Verkehrsverbund GmbH (HVV GmbH): Insufficient fulfilment of data breach notification obligations

€20,000 Fine
Hamburger Verkehrsverbund GmbH (HVV GmbH)
GERMANY
Art. 33 GDPR Art. 34 GDPR

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On July 6, 2018, HVV GmbH was informed by a customer about a security gap on the website www.hvv.de, which was caused by an update on February 5, 2018 and concerned the so-called Customer E-Service (CES). The security gap consisted in the fact that customers logged in to the CES who had an HVV Card and linked their CES customer account to at least one active contractual relationship in background systems could, by changing the URL, display data of other customers who had an HVV Card. This data breach was not reported to the data protection authority in a timely manner.

Industry: Transportation and Energy

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