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Telefónica de España, S.A.U: Insufficient legal basis for data processing

€45,000 Fine
Telefónica de España, S.A.U
SPAIN
Art. 6 GDPR
Controllers Telecommunications Personal Data Processing Agreement Processing Data Controller Law Enforcement Supervisory Authorities
May 21, 2021 Source

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Full text

The Spanish DPA (AEPD) has imposed a fine of EUR 75,000 on Telefonica de España, S.A.U.. A data subject had filed a complaint with the AEPD against the telecommunications company. The controller had booked a service for the data subject without the data subject having concluded a contract for it. After the data subject had accordingly not made any payments for this service, the service was canceled in the same year and a collection agency was commissioned to collect allegedly outstanding debts. The AEPD determined that neither the data processing for the service booking nor the transfer of the data subject's personal data to the collection agency had taken place lawfully. The original fine of EUR 75,000 was reduced to EUR 45,000 due to immediate payment and admission of responsibility.

Industry: Media, Telecoms and Broadcasting

Original document at the source www.aepd.es

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