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Online stores are generally not allowed to require customers to create an account in many cases.

Dec 24, 2025
Summary

Online stores are generally not allowed to require customers to create an account before they can make a purchase. This is according to new recommendations from the European Data Protection Board (EDPB). Mandatory accounts have long been a source of numerous complaints to data protection authorities in several EU countries. Therefore, the EDPB clarifies that a mandatory account for an online purchase is usually unnecessary and may violate privacy regulations.

Full text

Online retailers are generally not allowed to require customers to create an account before they can make a purchase. This is according to new recommendations from the European Data Protection Board (EDPB). Mandatory accounts have long been a source of numerous complaints to data protection authorities in several EU countries. Therefore, the EDPB clarifies that a mandatory account for an online purchase is usually unnecessary and may violate privacy regulations.

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