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"Black box" Amazon: algorithm discriminates customers

Transparency Right of Access Procedures E-commerce
Oct 21, 2021 Source

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"Black box" Amazon: algorithm discriminate customers noyb filed another complaint against Amazon Europe today. The e-commerce giant offers customers the possibility to pay for products later via "Monthly Invoice". A customer who was rejected for this payment method without any reasons given submitted an access request to Amazon in order to find out why he was rejected. The company refused to provide any information. Download: Complaint against Amazon (PDF) Download: English machine translation of the complaint (PDF) The system decided fully automated. Just seconds after the order was confirmed, the customer received an automatic e-mail in which the payment by "Monthly Invoice" was rejected. Amazon urged him to switch to credit card payment, otherwise the order would be cancelled within 5 days. Neither a reason for the rejection was given, nor did customer service answer any questions in this regard. GDPR requires transparency and verifiability. For automated individual decisions - such

Original document at the source noyb.eu

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