News · noyb - European Center for Digital Rights EN LLM context A cited markdown file you can paste into your AI assistant (ChatGPT, Claude, a RAG or project knowledge base) to ground it in this document. Contains: this document’s text, its sections with their topics, and the full text of every law provision it applies. Everything links back to its source on overview.legal — legal information, not advice.

"Black box" Amazon: algorithm discriminates customers

"Black box" Amazon: algorithm discriminate customers noyb filed another complaint against Amazon Europe today.

Transparency Right of Access E-commerce
Oct 21, 2021 Source noyb.eu

Full text

"Black box" Amazon: algorithm discriminate customers noyb filed another complaint against Amazon Europe today. The e-commerce giant offers customers the possibility to pay for products later via "Monthly Invoice". A customer who was rejected for this payment method without any reasons given submitted an access request to Amazon in order to find out why he was rejected. The company refused to provide any information. Download: Complaint against Amazon (PDF) Download: English machine translation of the complaint (PDF) The system decided fully automated. Just seconds after the order was confirmed, the customer received an automatic e-mail in which the payment by "Monthly Invoice" was rejected. Amazon urged him to switch to credit card payment, otherwise the order would be cancelled within 5 days. Neither a reason for the rejection was given, nor did customer service answer any questions in this regard. GDPR requires transparency and verifiability. For automated individual decisions - such

How it connects

Related across sources

C-579/21 Proceedings brought by J.M In Case C-579/21, the Court of Justice of the European Union ruled on a preliminary reference from the Itä-Suomen hallinto-oikeus (Administrative Court of Eastern Finland)… CJEU ·First Chamber Jun 22, 2023 Right of Access Personal Data Right to Restriction
C-154/21 RW v Österreichische Post AG The Court of Justice of the European Union (First Chamber), in response to a preliminary reference from the Oberster Gerichtshof (Austrian Supreme Court), interpreted Article… CJEU ·First Chamber Jan 12, 2023 Right of Access Personal Data Recipient
C-203/22 CK v Magistrat der Stadt Wien In Case C-203/22, the Court of Justice of the European Union interpreted Article 15(1)(h) of the GDPR in response to a preliminary ruling from the Verwaltungsgericht Wien… CJEU ·First Chamber Feb 27, 2025 Profiling Automated Decision-Making Marketing
Guidelines 01/2022 data subject rights - Right of access Guidelines ·EDPB Apr 17, 2023 Right of Access Personal Data Right to Rectification
T-318/24 GC T-318/24: EPSO access logs and Article 17 access requests under Regulation 2018/1725 An applicant (the data subject) participated in several EU staff selection procedures administered by the European Personnel Selection Office (EPSO), acting as controller, and… General Court Dec 3, 2025 Right of Access Personal Data Right to Restriction
C-634/21 OQ v Land Hessen In Case C-634/21, the CJEU addressed a preliminary ruling from the Verwaltungsgericht Wiesbaden concerning OQ's challenge against Land Hessen's refusal to order SCHUFA Holding AG… CJEU ·First Chamber Dec 7, 2023 Profiling Automated Decision-Making Marketing
Related documents