Booking a Ryanair flight through an online travel agent might hold a nasty surprise

Biometric Data Today, noyb filed a complaint against Ryanair. When booking through an online travel agent and not directly on its website or app, Europe’s biggest airline requires a part of its customers to go through a “verification process” involving invasive facial recognition. There is no reasonable justification for Ryanair to implement this system. Instead, it seems like the airline is willingly violating their customers' right to data protection in order to obtain an unfair competitive advantage over alternative booking channels. Complaint with the Spanish Data Protection Authority (AEPD) (ES)English auto-translation of the complaintNo holiday without invasive verification process. After booking a Ryanair flight through the online travel agency eDreams, the complainant received an email from Ryanair requesting her to complete a “verification process”. She was presented with the choice of either verifying through facial recognition – or going to the check-in counter at the airpor