Wizz Air: €1 for a flight, €35 for your GDPR right

Data Subject Rights Wizz Air: €1 for a flight, €35 for your GDPR right On 21.10.2020 noyb filed a GDPR complaint against Central and Eastern Europe’s Largest Low Cost Airline, Wizz Air. A passenger changed her surname. Despite the free right to rectification under the GDPR, the airline charged € 35 in phone charges to update a surname. The relevant email was never updated, leading to emails by Wizz Air not being delivered. Especially during the corona crisis, keeping personal information up-to-date and in line with their travel documents is crucial. Download: Complaint to the Austrian Data Protection Authority (PDF) Updating name allegedly only possible in case of marriage. After changing her surname and consequently her email address, an Austrian passenger of Wizz Air needed to update her data stored with the company. As the passenger couldn’t do this herself, she filed a “rectification request” for her surname and email address with Wizz Air’s Data Protection Officer (DPO). Three mon