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Banco Bilbao Vizcaya Argentaria, S.A.: Non-compliance with general data processing principles

The Spanish DPA (AEPD) fined the financial and credit institution Banco Bilbao Vizcaya Argentaria, S.A.

€36,000 Fine
Banco Bilbao Vizcaya Argentaria, S.A.
SPAIN
Art. 5 GDPR
Personal Data Controllers Processing Insurance Supervisory Authorities
Dec 21, 2020 Source aepd.es

Full text

The Spanish DPA (AEPD) fined the financial and credit institution Banco Bilbao Vizcaya Argentaria, S.A. (BBVA) with a fine in the amount of EUR 36,000. The BBVA asked the data subject to settle debts with the BBVA, although the data subject did not have any debts with the bank. As a result, BBVA had transmitted the personal data of the data subject to the debt collection company Multigestión Iberia, S.L., which, over a period of several months, contacted the data subject by telephone and e-mail on behalf of BBVA and requested the payment. The data subject then demanded the erasure of his/her data from BBVA. However, the controller refused to do so.

Industry: Finance, Insurance and Consulting

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