DSA Article EN

Article 12

Points of contact for recipients of the service

IP Address Points of Contact Designation and Coordination Procedures Points of Contact for Commission and Board under DSA Points of Contact for DSA Service Recipients
  1. 1.

    Providers of intermediary services shall designate a single point of contact to enable recipients of the service to communicate directly and rapidly with them, by electronic means and in a user-friendly manner, including by allowing recipients of the service to choose the means of communication, which shall not solely rely on automated tools.

  2. 2.

    In addition to the obligations provided under Directive 2000/31/EC, providers of intermediary services shall make public the information necessary for the recipients of the service in order to easily identify and communicate with their single points of contact. That information shall be easily accessible, and shall be kept up to date.

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