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Enforcement · Spanish Data Protection Authority (aepd) EN LLM context A cited markdown file you can paste into your AI assistant (ChatGPT, Claude, a RAG or project knowledge base) to ground it in this document. Contains: this document’s text, its sections with their topics, and the full text of every law provision it applies. Everything links back to its source on overview.legal — legal information, not advice.

Vodafone España, S.A.U.: Non-compliance with general data processing principles

€3,940,000 Fine
Vodafone España, S.A.U.
SPAIN
Art. 5 GDPR

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The Spanish DPA has fined Vodafone España, S.A.U. EUR 3.94 million. Nine Vodafone customers had filed complaints with the DPA. In the course of its investigation, the DPA found that fraudsters had pretended to be the data subjects when contacting Vodafone and had demanded a copy of their SIM cards. As a result, they were able to conclude contracts at the expense of the data subjects and carry out various transfers. According to the DPA, Vodafone had not properly verified the identity of the fraudsters before issuing the SIM cards and ensured that the inquirers were really the SIM card holders due to a lack of sufficient security measures.

Industry: Media, Telecoms and Broadcasting

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