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Enforcement

Regulatory actions, fines, warnings, and enforcement decisions

94 Posts
12 Topics
Feb 3 Latest

Municipality of Ede: Insufficient legal basis for data processing

€25,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 25,000 on the Municipality of Ede. The controller, one of ten municipalities that were fined, processed data regarding the Islamic community in its municipality using a force field analysis, for which it employed an external processor. This processing took place at a time of heightened societal concern about Islamic extremism and terrorism. During this period, the Dutch government and the National Coordinator for Security and Counterterrorism stepped up me

Municipality of Eindhoven: Insufficient legal basis for data processing

€25,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 25,000 on the Municipality of Eindhoven. The controller, one of ten municipalities that were fined, processed data regarding the Islamic community in its municipality using a force field analysis, for which it employed an external processor. This processing took place at a time of heightened societal concern about Islamic extremism and terrorism. During this period, the Dutch government and the National Coordinator for Security and Counterterrorism stepped

Municipality of Gooise Meren: Insufficient legal basis for data processing

€25,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 25,000 on the Municipality of Gooise Meren. The controller, one of ten municipalities that were fined, processed data regarding the Islamic community in its municipality using a force field analysis, for which it employed an external processor. This processing took place at a time of heightened societal concern about Islamic extremism and terrorism. During this period, the Dutch government and the National Coordinator for Security and Counterterrorism step

Municipality of Haarlemmermeer: Insufficient legal basis for data processing

€25,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 25,000 on the Municipality of Haarlemmermeer. The controller, one of ten municipalities that were fined, processed data regarding the Islamic community in its municipality using a force field analysis, for which it employed an external processor. This processing took place at a time of heightened societal concern about Islamic extremism and terrorism. During this period, the Dutch government and the National Coordinator for Security and Counterterrorism st

Municipality of Huizen: Insufficient legal basis for data processing

€25,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 25,000 on the Municipality of Huizen. The controller, one of ten municipalities that were fined, processed data regarding the Islamic community in its municipality using a force field analysis, for which it employed an external processor. This processing took place at a time of heightened societal concern about Islamic extremism and terrorism. During this period, the Dutch government and the National Coordinator for Security and Counterterrorism stepped up

Municipality of Tilburg: Insufficient legal basis for data processing

€25,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 25,000 on the Municipality of Tilburg. The controller, one of ten municipalities that were fined, processed data regarding the Islamic community in its municipality using a force field analysis, for which it employed an external processor. This processing took place at a time of heightened societal concern about Islamic extremism and terrorism. During this period, the Dutch government and the National Coordinator for Security and Counterterrorism stepped u

Municipality of Veenendaal: Insufficient legal basis for data processing

€25,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 25,000 on the Municipality of Veenendaal. The controller, one of ten municipalities that were fined, processed data regarding the Islamic community in its municipality using a force field analysis, for which it employed an external processor. This processing took place at a time of heightened societal concern about Islamic extremism and terrorism. During this period, the Dutch government and the National Coordinator for Security and Counterterrorism steppe

Municipality of Zoetermeer: Insufficient legal basis for data processing

€25,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 25,000 on the Municipality of Zoetermeer. The controller, one of ten municipalities that were fined, processed data regarding the Islamic community in its municipality using a force field analysis, for which it employed an external processor. This processing took place at a time of heightened societal concern about Islamic extremism and terrorism. During this period, the Dutch government and the National Coordinator for Security and Counterterrorism steppe

Municipality of Delft: Insufficient legal basis for data processing

€25,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 25,000 on the Municipality of Delft. The controller, one of ten municipalities that were fined, processed data regarding the Islamic community in its municipality using a force field analysis, for which it employed an external processor. This processing took place at a time of heightened societal concern about Islamic extremism and terrorism. During this period, the Dutch government and the National Coordinator for Security and Counterterrorism stepped up

Municipality of Hilversum: Insufficient legal basis for data processing

€25,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 25,000 on the Municipality of Hilversum. The controller, one of ten municipalities that were fined, processed data regarding the Islamic community in its municipality using a force field analysis, for which it employed an external processor. This processing took place at a time of heightened societal concern about Islamic extremism and terrorism. During this period, the Dutch government and the National Coordinator for Security and Counterterrorism stepped

Arnhem and Nijmegen University of Applied Sciences: Insufficient technical and organisational measures to ensure information security

€175,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 175,000 on Arnhem and Nijmegen University of Applied Sciences. The controller suffered a data breach due to insufficient technical and organisational measures.

De Hogeschool Arnhem en Nijmegen: Onvoldoende technische en organisatorische maatregelen om de informatiebeveiliging te waarborgen.

175.000 euro boete - Nederlandse Autoriteit Persoonsgegevens (AP).

De Nederlandse Autoriteit Persoonsgegevens heeft een boete van 175.000 euro opgelegd aan de Hogeschool Arnhem en Nijmegen. De verantwoordelijke partij heeft een datalek geleden als gevolg van onvoldoende technische en organisatorische maatregelen.

Infobel: Insufficient legal basis for data processing

€40,000 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has imposed a fine of EUR 40,000 on Infobel. The controller, a data broker, sold personal data for direct marketing purposes. However, it processed the data it had sold without a sufficient legal basis.

Infobel: Onvoldoende juridische basis voor gegevensverwerking.

Een boete van 40.000 euro - De Belgische Autoriteit voor gegevensbescherming (APD).

De Belgische beschermingsautoriteit heeft Infobel een boete van 40.000 euro opgelegd. De verantwoordelijke, een bedrijf dat gegevens verzamelt en doorverkoopt, heeft persoonlijke gegevens verkocht voor direct marketingdoeleinden. Echter, het bedrijf heeft deze gegevens verwerkt zonder een voldoende juridische basis.

Experian Nederland B.V.: Insufficient legal basis for data processing

€2,700,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 2,700,000 on Experian Nederland B.V. The controller, a company that determines individuals' creditworthiness and sells this information, processed personal data without a sufficient legal basis. The controller also failed to inform data subjects about the processing of their data. Following the decision, the company decided to stop its activities in the Netherlands and will delete its database by the end of the year.

Experian Nederland B.V.: Onvoldoende juridische basis voor de verwerking van gegevens.

2.700.000 euro boete - Nederlandse Autoriteit Persoonsgegevens (AP).

De Nederlandse Autoriteit Persoonsgegevens heeft Experian Nederland B.V. een boete van 2.700.000 euro opgelegd. De verantwoordelijke, een bedrijf dat de kredietwaardigheid van individuen bepaalt en deze informatie verkoopt, heeft persoonsgegevens verwerkt zonder een voldoende wettelijke basis. Bovendien heeft de verantwoordelijke de betrokkenen niet geïnformeerd over de verwerking van hun gegevens. Na deze beslissing heeft het bedrijf besloten om zijn activiteiten in Nederland te beëindigen en zal het zijn database aan het einde van het jaar verwijderen.

Landlord: Insufficient legal basis for data processing

€9,700 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has imposed a fine of EUR 9,700 on a Landlord. The controller installed video surveillance in and around a student residence. However, the surveillance was too invasive, resulting in it not being lawful.

Verhuurder: Er is onvoldoende juridische basis voor de verwerking van persoonsgegevens.

9.700 euro boete - Belgische Autoriteit voor gegevensbescherming (APD).

De Belgische beschermingsautoriteit heeft een boete van 9.700 euro opgelegd aan een verhuurder. De verantwoordelijke partij had videobewaking geïnstalleerd in en rond een studentenhuis. Deze bewaking was echter te ingrijpend, waardoor deze niet legaal was.

Real Estate Agency: Insufficient cooperation with supervisory authority

€6,000 fine - Belgian Data Protection Authority (APD)

The Belgian DPA imposed a fine of EUR 6,000 on a real estate agency. The Belgian DPA had previously issued a remedy to the controller in an earlier case due to the controller processing data without a sufficient legal basis and failing to comply with the data subject's right to erasure. The Belgian DPA determined that the controller had failed to comply with the issued remedy, resulting in the fine being issued.

Immobiliënbureau: Onvoldoende samenwerking met de toezichthoudende instantie.

6.000 euro boete - Belgische Autoriteit voor gegevensbescherming (APD).

De Belgische beschermingsinstantie heeft een vastgoedmakelaardij een boete van 6.000 euro opgelegd. De Belgische beschermingsinstantie had eerder al een aanwijzing gegeven aan de verantwoordelijke in een eerdere zaak, omdat deze persoonsgegevens verwerkte zonder voldoende juridische basis en niet had voldaan aan het recht van de betrokkene op verwijdering van die gegevens. De Belgische beschermingsinstantie heeft vastgesteld dat de verantwoordelijke niet had voldaan aan de gegeven aanwijzing, wat heeft geleid tot de oplegging van de boete.

Company: Non-compliance with general data processing principles

€20,000 fine - Belgian Data Protection Authority (APD)

The Belgian DPA imposed a fine of EUR 20,000 on a company. The controller is a company engaging in direct marketing activities. During those activies the company failed to comply with multiple data processing principle. In particular the company had no sufficient legal basis for the data processing, failed to inform the data subjects and failed to provide data subjects with lawfully requested informations.

Bedrijf: Niet-naleving van algemene principes voor gegevensverwerking.

Een boete van 20.000 euro - De Belgische Autoriteit voor gegevensbescherming (APD).

De Belgische autoriteit voor gegevensbescherming heeft een bedrijf een boete van 20.000 euro opgelegd. Het bedrijf is verantwoordelijk voor de verwerking van persoonsgegevens en is actief in direct marketing. Tijdens deze activiteiten heeft het bedrijf niet voldaan aan verschillende principes van gegevensverwerking. Met name had het bedrijf geen voldoende juridische basis voor de gegevensverwerking, heeft het de betrokkenen niet geïnformeerd en heeft het geen informatie verstrekt die rechtmatig was opgevraagd.

Coolblue B.V: Insufficient legal basis for data processing

€40,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of €40,000 on Coolblue. The company collected personal data via cookies without users' explicit consent, relying on pre-ticked consent boxes.

Hospital: Insufficient technical and organisational measures to ensure information security

€200,000 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has fined a hospital EUR 200,000. The hospital had suffered a ransomware attack through a vulnerability in the server, which paralyzed parts of the computer system and affected about 300,000 individuals. During its investigation, the DPA found that the hospital had failed to carry out a data protection impact assessment. In addition, the DPA found that it did not have an adequate information security policy in place and failed to implement appropriate technical and organizational

Netflix International B.V.: Insufficient fulfilment of information obligations

€4,750,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 4.75 million on Netflix. This fine is based on a complaint filed by the Austrian organization 'noyb'. During its investigation, the DPA found that between 2018 and 2020, Netflix did not sufficiently inform customers about the processing of their personal data. The privacy policy was partly unclear and, did not provide sufficient information on the purpose and legal basis of the data collection and use, for example. In addition, requests from data subjects

Uber Technologies Inc., Uber B.V.: Non-compliance with general data processing principles

€290,000,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 290 million on Uber for transferring personal data of European drivers to the USA without sufficient privacy safeguards. The DPA launched an investigation after 170 French drivers filed complaints with the 'Ligue des droits de l'Homme'. The DPA's investigation revealed that Uber had stored sensitive personal data—such as location information, payment details, identity documents, and health data—on US servers without adequate safeguards for over two years.

Ambitious People Group B.V.: Insufficient fulfilment of data subjects rights

€6,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 6,000 on the recruitment company Ambitious People Group B.V. . The controller had not deleted the data of data subjects after they had requested it.

Clearview AI Inc.: Non-compliance with general data processing principles

€30,500,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has fined Clearview Al Inc. EUR 30,500,000. Clearview, a company offering facial recognition services, holds a database of over 30 billion images, including those of Dutch citizens. These images are scraped from publicly available online platforms, such as social media. Clearview uses these images to create biometric profiles, allowing individuals to be identified. During its investigation the DPA found that the personal data contained in the company's database had been processed u

A.S. Watson Health & Beauty Continental Europe B.V.: Insufficient legal basis for data processing

€50,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 600,000 on A.S. Watson Health & Beauty Continental Europe B.V.. The controller had tracked visitors to their drugstore website “Kruidvat.nl” with tracking cookies without their consent. The cookie banner on the website had the boxes for consenting to the placement of tracking software pre-ticked by default. Visitors who nevertheless wanted to reject the cookies could only do so with greater difficulty. This allowed the controller to collect sensitive perso

Black Tiger Belgium: Insufficient fulfilment of information obligations

€174,640 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has imposed a fine of EUR 174,640 on Black Tiger Belgium. An individual had filed a complaint with the DPA due to the controller's failure to properly comply with their request to exercise their right of access. During its investigation, the DPA further found that the controller had processed personal data in various databases without sufficiently informing the data subjects. The DPA also found that the data retention period of 15 years was excessively long and not necessary. Fin

International Card Services B.V.: Insufficient technical and organisational measures to ensure information security

€150,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 150,000 on International Card Services B.V. (ICS). ICS failed to carry out a data protection impact assessment before starting the digital identification of customers in the Netherlands in 2019. The identity check covered around 1.5 million people and involved sensitive personal data such as pictures of the data subjects.

Uber Technologies Inc. Uber B.V.: Insufficient fulfilment of information obligations

€10,000,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has fined Uber Technologies Inc. and Uber B.V. EUR 10 million for failing to provide sufficient information about the storage period of European drivers' data and the countries outside of the EU to which the data was transferred. The DPA also found that Uber made it unnecessarily difficult for drivers to request access to their data. Although there was a digital form in the app that drivers could use to request access, it was not placed in an easily accessible position. In addition

Voorschoten municipality: Non-compliance with general data processing principles

€30,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 30,000 on Voorschoten municipality. The municipality had kept information about household waste for longer than necessary and had not sufficiently informed residents. In 2018 and 2019, the municipality of Voorschoten had replaced the waste garbage cans for houses and the underground containers for apartments. These bins were fitted with chips with numbers that were linked to a house address. The aim was to increase the collection of separate waste by limit

Belgian Order of Pharmacists: Non-compliance with general data processing principles

€30,000 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has imposed a fine of EUR 30,000 on the Belgian Order of Pharmacists. The controller had conducted disciplinary proceedings against the data subject (pharmacist). As part of the disciplinary proceedings, the controller had collected personal data from the data subject in their personnel file. During its investigation, the DPA found that the controller had violated principles of data processing according to the GDPR in this context. For example, the DPA found that storing informat

Dutch Social Insurance Institution (SVB): Insufficient technical and organisational measures to ensure information security

€150,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 150,000 on the Dutch Social Insurance Institution (SVB). The controller had suffered a data breach in which a client's data had been leaked to unauthorized third parties. An unknown third party had succeeded in requesting benefit information via the controller's telephone helpdesk. In the course of its investigation, the DPA found that the controller had failed to implement sufficient technical and organizational measures to protect personal data. For exam

Company: Insufficient technical and organisational measures to ensure information security

€2,500 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has imposed a fine of EUR 2,500 on a company. The company operates a digital management platform where suppliers and customers can communicate and upload administrative documents. An individual, who is not themselves a member of the platform, had filed a complaint with the DPA. Since the complainant's roommate is a member of the platform, the complainant asked them to upload the joint water bill, which was in the complainant's name. The platform recognized the complainant's name

Medical laboratory: Insufficient technical and organisational measures to ensure information security

€20,000 fine - Belgian Data Protection Authority (APD)

The Belgian DPA imposed a fine of EUR 20,000 on a medical laboratory. During its investigation, the DPA found that the laboratory had failed to conduct a data protection impact assessment and thus violated Art. 35 GDPR. In addition, the laboratory had violated, Art. 5 (1) f) GDPR and Art. 32 GDPR, as it was possible for physicians to view patients' personal data on the website without encryption. Finally, the DPA found that the laboratory had not published a privacy statement on its website, in

SA Rossel & Cie: Insufficient legal basis for data processing

Belgian Data Protection Authority (APD)

Original fine summary: The Belgian DPA has imposed a fine of EUR 50,000 on the media company SA Rossel & Cie. During its investigation, the DPA found GDPR violations on three websites operated by the company. For instance, the company had placed cookies that were not required without the consent of the website visitors. Also, the company considered visiting other websites as consent for further cookie placement on these pages. In addition, the boxes for the consent of third-party cookies were al

Roularta Media Group: Insufficient legal basis for data processing

€50,000 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has imposed a fine of EUR 50,000 on Roularta Media Group. As part of its investigation, the DPA found that the cookie management on two websites operated by Roularta did not comply with the GDPR. In order to use cookies, controllers must obtain prior consent from the user, except in cases where the cookies are strictly necessary for website operation. The DPA found that consent to the processing of personal data through cookies on websites operated by Roularta was not valid, as n

Nationale Maatschappij der Belgische Spoorwegen: Insufficient legal basis for data processing

€10,000 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has imposed a fine of EUR 10,000 on the Belgian national railroad company (Nationale Maatschappij der Belgische Spoorwegen). A Twitter user who had received an e-mail newsletter from the railroad company had filed a complaint with the DPA. According to the Twitter user, the newsletter did not include an option to unsubscribe. During its investigation, the DPA found, first, that that there was no valid legal basis for the processing of personal data through the newsletter. Contrar

Dutch Tax and Customs Administration: Non-compliance with general data processing principles

€3,700,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 3,7 million on the Dutch Tax and Customs Administration. This is the highest fine ever imposed by the Dutch DPA As part of its investigation, the DPA found a number of violations of the GDPR. The Tax and Customs Administration had kept a list for several years on which it recorded indications of fraud. The list contained information on over 270,000 individuals, including minors. The administration had processed personal data such as health, citizenship, an

Brussels Airport Zaventem: Insufficient legal basis for data processing

€200,000 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has fined Brussels Airport Zaventem EUR 200,000. The DPA had launched an investigation against the airport following media reports about temperature monitoring of persons at the airport. Due to the Covid-19 pandemic the airport used thermal imaging cameras to filter out people with body temperatures above 38 degrees. Those filtered out were then required to answer questions about possible coronavirus symptoms. The DPA particularly noted that the airport did not have a valid legal

Ambuce Rescue Team: Insufficient legal basis for data processing

€20,000 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has fined Ambuce Rescue Team EUR 20,000. The fine is related to the fines against Brussels Airport Charleroi and Brussels Airport Zaventem. Due to the Covid 19 pandemic, the airports used thermal imaging cameras to filter out people with body temperatures above 38 degrees. Those filtered out were then asked to answer questions about possible coronavirus symptoms. In this process, Ambuce Rescue Team provided the questionnaires. Specifically, the DPA found that there was no valid l

Brussels Airport Charleroi: Insufficient legal basis for data processing

€100,000 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has fined Brussels Airport Charleroi EUR 100,000. The DPA had launched an investigation against the airport following media reports about temperature monitoring of persons at the airport. Due to the Covid-19 pandemic the airport used thermal imaging cameras to filter out people with body temperatures above 38 degrees. Those filtered out were then required to answer questions about possible coronavirus symptoms. The DPA particularly noted that the airport did not have a valid lega

Company: Insufficient fulfilment of data subjects rights

€7,500 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has imposed a fine of EUR 7,500 on a company. A former managing director had filed a complaint against the company with the DPA. In the context of being dismissed, the former managing director deleted all data on the work laptop before handing over the technical equipment. According to the managing director, only the private data, such as the private e-mail inbox, had been deleted. However, the company stated that the managing director had deleted both private and work-related da

Dutch Foreign Ministry: Insufficient technical and organisational measures to ensure information security

€565,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 565,000 on the Dutch Foreign Ministry. As part of its investigation, the DPA found that the National Visa Information System (NVIS) suffered from significant security deficiencies. This is particularly serious as the Foreign Ministry has processed an average of 530,000 visa applications per year over the last three years and the personal data processed in the course of the applications was therefore inadequately secured. The data included sensitive informa

IAB Europe: Insufficient legal basis for data processing

Belgian Data Protection Authority (APD)

The Belgian DPA has imposed a fine of EUR 250,000 on IAB Europe. The DPA had received several complaints against IAB Europe since 2019. In the context of this complaint, the compliance of the 'Transparency & Consent Framework (TCF)' with the GDPR was mainly questioned. The TCF was developed by IAB to promote compliance with the GDPR by organizations using the OpenRTB protocol. The OpenRTB protocol is a protocol for 'real-time bidding,' which is the automated online auction of user profiles for t

EU DisinfoLab: Non-compliance with general data processing principles

€2,800 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has fined the NGO EU DisinfoLab EUR 2,700. In 2018, the NGO published an analysis to identify the possible political origin of tweets circulating on a particularly heated controversy in France, the 'Benalla affair.' For the analysis, the organization had processed the data of 55,000 Twitter accounts, of which more than 3,300 had been classified as political. The raw data obtained from this was then published without taking minimal security precautions, such as pseudonymizing the

Researcher: Non-compliance with general data processing principles

€1,200 fine - Belgian Data Protection Authority (APD)

The Belgian DPA has fined a researcher EUR 1,200. The fine was issued in connection with another fine against the NGO EU DisinfoLab. The researcher was employed at the NGO. In 2018, the NGO published an analysis to identify the possible political origin of tweets circulating on a particularly heated controversy in France, the 'Benalla affair.' For the analysis, the organization had processed the data of 55,000 Twitter accounts, of which more than 3,300 had been classified as political. The raw d

DPG Media Magazines B.V.: Insufficient fulfilment of data subjects rights

€525,000 fine - Dutch Supervisory Authority for Data Protection (AP)

The Dutch DPA has imposed a fine of EUR 525,000 on DPG Media Magazines B.V. The DPA had received several complaints regarding the way the controller handled requests from customers. Customers who wanted to know what kind of personal data the controller stored, or wanted to have their data deleted, first had to upload or send in proof of identity. The DPA determined that sending in proof of identity would not have been necessary for the purpose of processing the request. In addition, the mailing