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Enforcement

Regulatory actions, fines, warnings, and enforcement decisions

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€700,000 Customer loyalty program: €700,000 fine According to the newspaper 'Der Standard', the Austrian DPA has imposed a fine of EUR 1.2 million on a customer loyalty program in 2021. Further information has not yet been… AUSTRIA ·dsb ·Unknown Controllers Processing Agreement Supervisory Authorities Jan 1, 2021
€4M Bank: Insufficient technical and organisational measures to ensure information security Original fine summary: The Austrian DPA has imposed a fine of EUR 4,000,000 on a credit institution. The controller had stored an Excel file containing personal data, such as… AUSTRIA ·dsb ·Art. 5, 32 Data Breaches Integrity and Confidentiality Principle Encryption Jan 1, 2021
€16,000 Electronics store: Non-compliance with general data processing principles The DPA from Lower Saxony has imposed a fine of EUR 16,000 on an electronics store. The company had installed a video surveillance system which permanently recorded employees,… GERMANY ·Art. 5, 17, 35 ·Non-compliance with general data processing principles Video Surveillance DPIA Privacy Impact Assessment Jan 1, 2021
€3,000 ING Bank N.V. Amsterdam - Bucharest office: Insufficient legal basis for data processing The Romanian DPA (ANSPDCP) fined ING Bank N.V. Amsterdam - Bucharest office in the amount of EUR 3,000. The bank had contacted the data subject by e-mail for the purpose of… ROMANIA ·ANSPDCP ·Art. 5, 6 Personal Data Controllers IP Address Dec 30, 2020
€18,930 Towarzystwo Ubezpieczeń i Reasekuracji WARTA S.A.: Insufficient fulfilment of data breach notification obligations The Polish DPA (UODO) fined Towarzystwo Ubezpieczeń i Reasekuracji WARTA S.A. EUR 18,930 for a breach of Art. 33 (1) GDPR and Art. 34 (1) GDPR. In May 2020, the DPA received a… POLAND ·UODO ·Art. 33, 34 Data Breaches Notification Obligation Notified Body Reporting and Notification Obligations Dec 28, 2020
€50,000 BELGIUM DPA: Insufficient fulfilment of data subjects rights The Belgian DPA (APD) imposed a fine of EUR 50,000 on a company for several violations of the GDPR. The controller is a company that carries out parking ticket controls. The… APD ·Art. 5, 12, 14 +2 ·Insufficient fulfilment of data subjects rights Personal Data IP Address Controllers Dec 23, 2020
€15,000 BELGIUM DPA: Insufficient fulfilment of data subjects rights The Belgian DPA (APD) imposed a fine of EUR 15,000 on a company due to insufficient fulfilment of data subject rights. The controller is a debt collection agency which was… APD ·Art. 5, 6, 12 +2 ·Insufficient fulfilment of data subjects rights Personal Data Data Subject Rights Exercise Modalities and Procedures Controllers Dec 23, 2020
€6,000 Iberdrola Clientes, SAU: Insufficient fulfilment of data subjects rights The Spanish DPA (AEPD) fined Iberdrola Clientes, SAU EUR 6,000. The data subject had received promotional calls from two different telephone numbers of the controller although the… SPAIN ·aepd ·Art. 21, 23, 48 Personal Data Controllers Direct Marketing Dec 22, 2020
€36,000 Banco Bilbao Vizcaya Argentaria, S.A.: Non-compliance with general data processing principles The Spanish DPA (AEPD) fined the financial and credit institution Banco Bilbao Vizcaya Argentaria, S.A. (BBVA) with a fine in the amount of EUR 36,000. The BBVA asked the data… SPAIN ·aepd ·Art. 5 Personal Data Controllers Insurance Dec 21, 2020
€100,000 Azienda Unità Sanitaria Locale Toscana Sud Est: Non-compliance with general data processing principles The Italian DPA (Garante) imposed a fine of EUR 100,000 on Azienda USL Toscana Sud Est. The controller is a company in the healthcare sector that, among other things, launched the… ITALY ·Garante ·Art. 5, 13, 14 +4 DPIA Health Data Healthcare Dec 17, 2020
€235,300 ID Finance Poland Sp. z o.o.: Insufficient technical and organisational measures to ensure information security The Polish DPA (UODO) imposed a fine of EUR 235,300 on ID Finance Poland Sp. z o.o. Due to an error while restarting a server, the settings of the software responsible for the… UODO ·Art. 5, 25, 32 ·Insufficient technical and organisational measures to ensure information security Security Insurance Controllers Dec 17, 2020
€6,000 Doctor: Insufficient technical and organisational measures to ensure information security The French DPA (CNIL) fined a doctor EUR 6,000 for violations of Art. 32 GDPR and Art. 33 GDPR. The controller had stored medical image data such as MRI and X-ray images as well… FRANCE ·CNIL ·Art. 32, 33 Healthcare Security Healthcare Dec 17, 2020
€2,000 Ordine degli Assistenti Sociali della Regione Lazio: Insufficient fulfilment of data subjects rights The Italian DPA (Garante) has imposed a fine of EUR 2,000 on Ordine degli Assistenti Sociali della Regione Lazio. On November 27, 2019, a data subject had sent an email to the… ITALY ·Garante ·Art. 12 Education Personal Data Controllers Dec 17, 2020
€500,000 Roma Capitale (Rome Municipality): Non-compliance with general data processing principles The Italian DPA (Garante) fined the municipality of Rome EUR 500,000 for the unlawful processing of users' and employees' personal data. The municipality of Rome had been using… ITALY ·Garante ·Art. 5, 13, 14 +2 Integrity and Confidentiality Principle IP Address Education Dec 17, 2020
€70,000 University College Dublin: Insufficient technical and organisational measures to ensure information security The Irish DPA (DPC) fined University College Dublin (UCD) EUR 70,000 due to seven personal data breaches. Unauthorized third parties were able to access UCD e-mail accounts, and… IRELAND ·Art. 5, 32, 33 ·Insufficient technical and organisational measures to ensure information security Data Breaches Notification Obligation Security Dec 17, 2020
€4,000 Comune di Santo Stefano Belbo: Non-compliance with general data processing principles The Italian DPA (Garante) imposed a fine of EUR 4,000 on the municipality of Santo Stefano Belbo. The reason for this was that the controller had published two documents on a… ITALY ·Garante ·Art. 5, 6 Personal Data Education IP Address Dec 17, 2020
€3,000 Doctor: Insufficient technical and organisational measures to ensure information security The French DPA (CNIL) fined a doctor EUR 3,000 for violations of Art. 32 GDPR and Art. 33 GDPR. The controller had stored medical image data as MRI and X-ray images as well as… FRANCE ·CNIL ·Art. 32, 33 Healthcare Healthcare Security Dec 17, 2020
€10,000 Comune di Luino: Non-compliance with general data processing principles The Italian DPA (Garante) imposed a fine of EUR 10,000 on the municipality of Luino. The controller had published a document containing personal data of a local council member. In… ITALY ·Garante ·Art. 5, 6, 37 Public Authority Controllers Personal Data Dec 17, 2020
€40,000 Miropass S.r.l.: Insufficient legal basis for data processing The Italian DPA (Garante) fined Miropass S.r.l. EUR 40,000. Miropass is the provider of the TuPassi booking system, which among others has been used by the Municipality of Rome… ITALY ·Garante ·Art. 5, 6, 9 +1 Storage Limitation Retention Period Healthcare Dec 17, 2020
€1,940 HUNGARY DPA: Insufficient fulfilment of information obligations The Hungarian DPA (NAIH) imposed a fine of HUF 700,000 (EUR 1,940) against a construction company. The controller had installed a video surveillance system at a construction site… NAIH ·Art. 5, 13 ·Insufficient fulfilment of information obligations Video Surveillance Monitoring Controllers Dec 16, 2020
€97,150 HUNGARY DPA: Insufficient legal basis for data processing The Hungarian DPA (NAIH) imposed a fine of EUR 97,150 against a credit institute. Two parents contacted the Hungarian DPA regarding the processing of personal data by their credit… NAIH ·Art. 5, 6, 9 +1 ·Insufficient legal basis for data processing Personal Data Health Data Healthcare Dec 16, 2020
€3,250 Cosmetic Medical Limited: Insufficient cooperation with supervisory authority The DPA of Isle of Man has imposed a fine of EUR 3,250 on Cosmetic Medical Limited. A data subject had filed a complaint with the DPA regarding the controller's failure to comply… ISLE OF MAN ·Art. 31 ·Insufficient cooperation with supervisory authority Right of Access Supervisory Authorities Right of Access Procedures Dec 11, 2020
€54,000 Umeå University: Insufficient technical and organisational measures to ensure information security The Swedish DPA (Integritetsskyddsmyndigheten) fined Umeå University SEK 550,000 (EUR 54,000) as a result of its failure to apply appropriate technical and organizational measures… SWEDEN ·Art. 5, 32 ·Insufficient technical and organisational measures to ensure information security Encryption Security Healthcare Dec 11, 2020
€475,000 Booking.com B.V.: Insufficient fulfilment of data breach notification obligations The Dutch DPA (Autoriteit Persoonsgegevens) has fined Booking.com EUR 475,000 for not reporting a data breach to the DPA in a timely manner. In December 2018, criminals gained… THE NETHERLANDS ·AP ·Art. 33 Notification Obligation Data Breaches Article 19 GDPR - Notification of Rectification, Erasure or Restriction Dec 10, 2020
€22,200 Budapesti Műszaki és Gazdaságtudományi Egyetem (Budapest University of Technology and Economics): Insufficient legal basis for data processing The Hungarian DPA (NAIH) imposed a fine of EUR 22,200 against the Budapest University of Technology and Economics. NAIH finds that the controller unlawfully processed personal… HUNGARY ·NAIH ·Art. 5, 6, 9 +2 Education Personal Data IP Address Dec 10, 2020
€2,850 Smart Cities Sp. z o.o.: Insufficient cooperation with supervisory authority Fine for failure to comply with an order of the Polish DPA (UODO). The controller failed to provide personal data and other information requested by UODO for investigative… POLAND ·UODO ·Art. 31, 58 Supervisory Authorities Supervision Controllers Dec 9, 2020
€18,850 TUiR Warta S.A.: Insufficient fulfilment of data breach notification obligations An insurance agent hired by the controller had sent an email to unauthorized third parties in regard to insurance policies that contained personal data of two of the company's… POLAND ·UODO ·Art. 33, 34 Data Breaches Notification Obligation Notified Body Reporting and Notification Obligations Dec 9, 2020
€3,000 Comercio Online Levante, S.L.: Insufficient technical and organisational measures to ensure information security A woman filed a complaint with the Spanish DPA (AEPD) against Comercio Online Levante, S.L. due to the fact that she was shown the personal data of another user when trying to… SPAIN ·aepd ·Art. 5, 32 Controllers Security Personal Data Dec 2, 2020
€6,000 Servicio de Alojamientos Responsables, S.L.: Insufficient legal basis for data processing The Spanish DPA (AEPD) imposed a fine in the amount of EUR 6,000 against the controller for unauthorized conclusion of a contract in the name of the data subject without his/her… SPAIN ·aepd ·Art. 6 Controllers Personal Data Processing Agreement Dec 2, 2020
€3,000 Charly Mike s.r.l.: Insufficient legal basis for data processing The Italian DPA (Garante) imposed a fine of EUR 3,000 on Charly Mike s.r.l.. The controller is the hotel operator of the Hotel Olimpo in Alberobello. Garante received a complaint… ITALY ·Garante ·Art. 5, 13 Video Surveillance Monitoring Controllers Nov 26, 2020
€20,000 Concentrix Cvg Italy s.r.l.: Insufficient legal basis for data processing The union UILCOM Sardegna filed a complaint with the Italian DPA (garante) against the call center operator Concentrix Cvg Italy s.r.l. regarding an internal regulation of the… Garante ·Art. 5, 6, 9 ·Insufficient legal basis for data processing Healthcare Health Data Integrity and Confidentiality Principle Nov 26, 2020
€1,500 Private Individual: Insufficient legal basis for data processing The Belgian DPA (APD) imposed a fine against private individuals. The controllers installed video cameras on their private property, two of which were positioned in a way that… BELGIUM ·APD ·Art. 6, 25 Processing Controllers Processing Agreement Nov 25, 2020
DSB (Austria) - 2020-0.743.659 The data subject (customer) filed a complaint against a Viennese restaurant claiming a violation of § 1 Austrian Data Protection Act (Datenschutzgesetz - DSG) and Article 6 GDPR:… 2020-0.743.659 ·Art. 4, 5, 6 +1 Personal Data Fairness & Transparency Healthcare Nov 19, 2020
€28 HUNGARY DPA: Non-compliance with general data processing principles The data subject had subscribed to a newsletter of the controller. After altering his/her e-mail address, he/she continued to receive the newsletter via the old e-mail address.… NAIH ·Art. 5 ·Non-compliance with general data processing principles Controllers Personal Data IP Address Nov 18, 2020
€900,000 Telecoms provider (1&1 Telecom GmbH): Insufficient technical and organisational measures to ensure information security Original Fine Summary: The Controller is a company offering telecommunication services. A caller could obtain extensive information on personal customer data from the company's… GERMANY ·BfDI ·Art. 32 Telecommunications IP Address Access Controls Nov 11, 2020
DSB (Austria) - DSB-D124.1749 The controller shared the data subject's social security number with a financial service provider in order to provide financial aid, to which the data subject did not consent. On… DSB-D124.1749 ·Art. 4, 9 Insurance Healthcare Health Data Nov 5, 2020
€20,000 Gaypa s.r.l.: Non-compliance with general data processing principles The Italian DPA (Garante) imposed a fine of EUR 20,000 on Gaypa s.r.l.. The controller had kept a former employee's email account active and had access to the data subject's… ITALY ·Garante ·Art. 5, 12, 13 Personal Data IP Address Controllers Oct 29, 2020
€4,000 Borgo Fonte Scura s.r.l.: Insufficient legal basis for data processing The Italian DPA (Garante) imposed a fine of EUR 4,000 on Borgo Fonte Scura s.r.l.. The controller had installed a video surveillance system which also recorded the three data… ITALY ·Garante ·Art. 5, 13 Video Surveillance Controllers Personal Data Oct 29, 2020
€200 Private Individual: Non-compliance with general data processing principles Original summary: The DPA of Saxony-Anhalt imposed a fine of EUR 200 on a private individual. The controller had taken photos of vehicles and, in some cases, their drivers and… GERMANY ·Art. 5, 32 ·Non-compliance with general data processing principles Encryption IP Address Controllers Oct 24, 2020
€54,800 Deichmann Cipőkereskedelmi Korlátolt Felelősségű Társaságnak: Insufficient fulfilment of data subjects rights The data controller denied the data subject access to the video material recorded by CCTV in a local store, with which the data subject wanted to prove that he or she had not… HUNGARY ·NAIH ·Art. 12, 15, 18 +1 Right of Access Right of Access Procedures Video Surveillance Oct 23, 2020
€3,000 Avata Hispania, S.L.: Insufficient legal basis for data processing Infringement of Art. 28 (3) g) GDPR, since personal data were further processed after the controller had terminated the contractual relationship with the processor. SPAIN ·aepd ·Art. 5, 6, 28 Controllers Processors IP Address Oct 3, 2020
€60,000 Scanshare s.r.l.: Insufficient technical and organisational measures to ensure information security According to the data protection authority, personal information about participants in a public competition had been unlawfully disclosed online. The reason for this was that, due… ITALY ·Garante ·Art. 5, 6, 9 +1 Healthcare Controllers Security Sep 30, 2020
€7,800 Iweb Internet Learning, S.L.: Insufficient fulfilment of information obligations Lack of information in the privacy policy (information on the data controller) as well as inadequate obtaining of consent, as only a general consent could be given without… SPAIN ·aepd ·Art. 7, 12, 13 Controllers Data Controller Consent Sep 22, 2020
€8,000 Private Person: Non-compliance with general data processing principles Operation of a CCTV camera that also monitored public space outside the premises of the data controller. GREECE ·HDPA ·Art. 5 Video Surveillance Controllers Processing Sep 11, 2020
€3,000 Barcelona Airport Security Guard Association ('AVSAB'): Non-compliance with general data processing principles A member of the AVSAB security committee used WhatsApp to send messages to private phone numbers containing personal information about employees. This was a violation of the… SPAIN ·aepd ·Art. 5 Integrity and Confidentiality Principle Professional Secrecy Controllers Sep 7, 2020
Privacy Appeals Board: Datatilsynet may demand information from OpenX under GDPR Art. The Norwegian Consumer Council (Forbrukerrådet) filed three complaints against the gay/bi dating app Grindr and five adtech companies that received personal data through the app.… 20/02254 (Grindr) ·Norway ·Art. 57, 58 Telecommunications Cookies Supervisory Authorities Sep 7, 2020
€85,000 Tusla Child and Family Agency: Insufficient technical and organisational measures to ensure information security The Irish DPA (DPC) fined Tusla Child and Family Agency EUR 85,000. The controller had reported 71 data breaches to the Irish DPA that occurred between May 25 and November 16,… IRELAND ·Art. 32 ·Insufficient technical and organisational measures to ensure information security Integrity and Confidentiality Principle Data Breaches Security Aug 12, 2020
€2,000 Romanian Post National Company: Insufficient technical and organisational measures to ensure information security Processing of personal data, namely the telephone numbers and e-mail addresses of 81 data subjects, by the Romanian Post as data controller, failing appropriate technical and… ROMANIA ·ANSPDCP ·Art. 32 Controllers Anonymization Personal Data Jul 30, 2020
€5,000 Operator of CCTV of a residential building: Insufficient legal basis for data processing The operator of video cameras on a residential property had installed cameras there to monitor the shared area of two blocks of flats. The data controller argued that the owners… BELGIUM ·APD ·Art. 6, 7 Video Surveillance Controllers Consent Jul 14, 2020
€5,000 Global Business Travel Spain SLU: Insufficient technical and organisational measures to ensure information security The fine was preceded by an employee's access to health data of a person concerned. In the course of its investigations, the Data Protection Authority found that Global Business… aepd ·Art. 32 ·Insufficient technical and organisational measures to ensure information security Health Data Healthcare Security Jul 10, 2020